Return Policy
We want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer returns within 14 days of delivery.
Return Conditions:
- Items must be unused, unworn, and in their original condition with all tags attached
- Returns must include the original packaging
- Proof of purchase is required
Non-Returnable Items:
- Final sale items (marked as “SALE” or “Final Sale”)
- Personalized or customized products
- Items without original tags or packaging
How to Return:
- Visit our returns portal at lisayangsale.com
- Follow the instructions to generate your return label
- Package your items securely and attach the label
- Drop off at your nearest shipping carrier location
Refund Process:
- Refunds will be processed within 5-7 business days after we receive your return
- Original shipping fees are non-refundable
- Refunds will be issued to the original payment method
Exchanges:
We currently don’t offer direct exchanges. Please place a new order for the item you want and return the original purchase separately.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately through our returns portal at lisayangsale.com. We’ll gladly replace the item or issue a refund.
Return Shipping:
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service as we can’t be responsible for items lost in transit.
For any questions about our return policy, please visit our help center at lisayangsale.com.